Frequently Asked Questions
Is all Royal Asscher merchandise available for purchase online?
Royalasscher.com features a limited but beautiful collection of products available through online purchase. We continually add to our online merchandise offerings.If a specific piece is not available in your ring size or preferred metal, we can custom produce it for you.
Can I make a jewelry piece to order?
If there is something specific you have in mind or want help with creating the perfect piece, we will be happy to assist you. Please email us at firstname.lastname@example.org or call us at +31 20 679 1311.Find out more about our Bespoke Jewelry and Diamond Services by clicking here.
Is it safe to order on www.royalasscher.com?
In a word or two, Definitely Yes! We use industry-standard encryption technologies when transferring and receiving customer data.
Does Royal Asscher offer resizing?
Yes, but for select items. Please contact our Butler Service at +31 20 679 1311 or email us at email@example.com to learn more.
How do I place an order on www.royalasscher.com?
Once you have found the item(s), you would like to purchase, select the color and size (if applicable) and click on the “Add to cart” button to place it in your Shopping Cart. In the Shopping Cart, you can also multiple the number of products you would like to purchase.Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card details or other payment options. You may also order over the phone by calling +31 20 679 1311 during business hours or by emailing us at firstname.lastname@example.org.
What payment methods does www.royalasscher.com accept?
We currently accept all major credit cards, iDeal bank payments, and PayPal. For information on bank wires or other alternate payment methods, please contact our Butler Service at +31 20 679 1311 or email us at email@example.com.
What is Royal Asscher doing about the problems regarding conflict diamonds?
Royal Asscher is committed to sourcing our materials ethically and sustainably. The company has a long history of environmentally and socially responsible practices, and we believe that sourcing our precious materials responsibly is of the utmost importance.
We employ a zero-tolerance policy towards conflict diamonds. We have taken vigorous steps to ensure that conflict diamonds do not enter our inventory.
Our rough diamonds are sourced and purchased from companies and nations compliant with the Kimberley Process - a joint global initiative to stop the flow of conflict diamonds.The Kimberly Process requires participating governments to ensure that each shipment of rough diamonds is transported in a secure container and is provided with a unique number and valid government-issued certificate (stating that the diamonds are conflict-free). More than 70 countries participate, representing all nations with significant involvement in the diamond trade. All 70 importing countries agree not to accept rough diamonds without an approved Kimberley Process certificate. Edward Asscher, former President of Royal Asscher Diamond Company, is one of the co-founders of the Kimberley Process, reinforcing the Asscher family and Royal Asscher’s commitment to work with ethical diamonds.
There are numerous issues facing the global diamond industry as it evolves. The Asscher family holds positions in professional associations, and as a company, Royal Asscher has a policy of lobbying for human, social and environmental rights working with forward-thinking colleagues in the industry.
Royal Asscher’s Presidents are a member of the oldest diamond exchange globally - World Federation of Diamond Bourses (WFDB). The WFDB was founded on September 17, 1890, in Amsterdam. This is the oldest diamond exchange in the world that represents the Dutch diamond trade.
The World Federation of Diamond Bourses and the International Diamond Manufacturers Association passed a resolution at their Antwerp meeting in July 2000, creating the World Diamond Council (WDC). The resolution called for the newly formed WDC to include representation from the diamond industry itself and also from among countries where diamonds play a major economic role and from the international banking sector. The ultimate mandate for the World Diamond Council is the development, implementation, and oversight of a tracking system for the export and import of rough diamonds to prevent the exploitation of diamonds for illicit purposes such as war and inhumane acts. Human rights activists refer to diamonds exploited in this way as “blood” or “conflict” diamonds.
The diamond industry does not condone the exploitation of diamonds for illicit or immoral purposes. Nor will it acquiesce to outside efforts to disrupt the importance that diamonds are to the established and emerging economies around the world. Rather it is the goal of the diamond industry, working through the World Diamond Council, to work openly and in partnership with the people of the world whenever and wherever such challenges occur.
Former Royal Asscher President and current Honorary Chairman Edward Asscher is now the President of the World Diamond Council.
The entire staff of Royal Asscher is fully aware of the Kimberley Process requirements. In addition, they are aware of government regulations and Royal Asscher’s policies to combat conflict diamonds. Our sales staff are encouraged to enter into discussions with interested customers about conflict diamonds and the role of Royal Asscher in preventing this unethical trade.
We also require our suppliers to ensure that they only supply goods manufactured under working conditions according to international guidelines, especially the UN Universal Declaration of Human Rights and international labor conventions, in particular relating to child labor.
Thanks to international cooperation between governments, the diamond industry, retail jewelers, and non-governmental organizations such as Global Witness and Partnership Africa Canada, tremendous improvements have been made in the fight against conflict diamonds. However, one diamond used to fund conflict is one too many, and constant vigilance is essential.
How do I know that a diamond from Royal Asscher is conflict-free?
All diamonds come with a Royal Asscher Authenticity Certificate that clearly underlines our strict conflict diamond policy. We guarantee that every piece of Royal Asscher jewelry is ethically produced and 100% conflict-free.
What is Royal Asscher doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
What shipping options are available on www.royalasscher.com?
All orders with shipping addresses within the Netherlands are sent free of charge. For shipping addresses outside the Netherlands, orders above €1000 Euro are shipped free of charge.For any orders with a total value of less than €1000 Euro, the costs of the transport company is charged to the customer.
Our preferred transportation partner is UPS. You will receive a Track&Trace code as soon as your order is shipped. If you are not at home at the time of delivery, you will receive a notification in your mailbox. In total, three attempts to deliver your package will be made. Should all three attempts fail, your order will be returned to us, and we will contact you to follow up.If UPS does not deliver to your address, we will contact you and find another option to get your order to you safely. You will receive a confirmation by email with your tracking number on the day your order is shipped.
Your Shopping Cart will display the costs of shipping based on your order value and shipping address. On average the shipping charges come to:Shipments within the Netherlands: €25 EuroShipments within the rest of the EU: €50 EuroShipments to the United States: €50 Euro Shipments to Australia and New Zealand: €75 EuroShipments to the rest of the world: €70 Euro
When the product you ordered is currently in stock, it will be shipped within 4-5 business days. When the product has to be produced, the average lead time is 4-6 weeks.Items ordered together may not always ship together.We do not ship orders to post office boxes.We do accept post office box addresses for billing purposes.
We have taken precautions at our headquarters to protect our customers and employees in line with the local health authority and government guidelines. As a result, you may experience delays in the processing and shipping of your order. Currently, next-day delivery and express shipping are not available. Please note, at this time, product availability may be limited.
How do I return an order and how do refunds work?
Royal Asscher processes your order carefully and makes every effort to ensure that you are satisfied with your order.If the product does not meet your expectations, you have the option to terminate the agreement within a period of 14 days from receipt of your order. This is not applicable to personalized products or items custom-made at your request. Return conditions:The return request is submitted within 14 days of receiptYou have requested a return by calling us at +31 20 6791311 or by sending an email to firstname.lastname@example.orgThe product(s) are unused, complete, and undamaged (including the product box).Return packages have to be sent by registered mail to:KADMAttn CC DepartmentTolstraat 1271074VJ AmsterdamThe NetherlandsReturns are carried out at your own expense.Royal Asscher is insured for shipments sent back to us by registered mail for a value of up to USD50,000 (Fifty Thousand US Dollars)We will refund the order amount soonest possible, excluding shipping costs, within the maximum statutory period of 14 days after we have been informed of your decision via one of the required channels and received the product in the required condition.We will refund you with the same payment method with which the transaction was made.Reporting of a damaged product must be done within a maximum of two months after discovery. Royal Asscher will ensure the product is repaired, and if that is not possible, a new replacement product will be sent to you.If import duty was paid on the order, this amount will also be refunded.
Do you repair damaged jewelry?
If your Royal Asscher item gets damaged, please contact our Butler Service. We will send you a quote for repairing the item. We take pride in our jewelry and will ensure repairs are carried out to restore the item to perfect condition.
How can I best maintain my jewelry?
The brilliance of the diamond depends on the amount of light entering the stone and reflecting it back on the human eye. However, the tiniest smudge of grease on the surface of a stone can dull the reflection.
Even the touch of a finger leaves natural oil on the diamond that affects its performance.If you would like to treat your Royal Asscher jewelry to a professional cleaning, take your diamond jewelry to one of our boutiques. As part of the cleaning, we always check if the stones are secured safely in their settings, and if not, we will conduct the necessary repairs directly. To keep your diamonds clean between visits, use our Royal Asscher cleaning kit or brush your jewelry in lukewarm soapy water with liquid detergent.Avoid using a sink when cleaning your jewelry. If you insist on cleaning your jewelry in a sink, ensure the sink stopper is firmly in place. Be careful if using a brush: diamonds may come loose from their settings if brushed roughly. If you’ve applied hand lotion, wait at least 10-15 minutes before putting your rings back on so your skin has absorbed access lotion.
Finally, store your jewelry properly. Because diamonds are very hard, they may scratch other jewels and each other. When traveling, use a travel bag that can store individual pieces safely and separately.
Can I also contact Royal Asscher for maintenance and repairs?
At Royal Asscher, we not only advise and assist you before you purchase your jewelry, we remain at your service after your purchase. Providing you with excellent aftersales service is very important to us. Feel free to contact us with any questions regarding your jewelry. In addition, all maintenance that we perform comes with a 1-year warranty. Our Butler Service is reachable at +31 20 679 1311 or email us at email@example.com. You can alsobook a virtual appointment here.
Everything in life needs a little maintenance, including your jewelry. It's advisable to have your Royal Asscher jewelry checked and cleaned by a specialist jeweler annually. As an added service, we offer official valuation reports for insurance purposes.
Do I receive a warranty on Royal Asscher products?
A legal warranty applies to all items that you purchase from Royal Asscher. This means the product is or must do what the consumer can reasonably expect from it. This warranty is without prejudice to the statutory rules regarding conformity and warranty. This warranty provision does not limit the legal rules. If you have a problem with a purchased product, you can register it with us at any time, and we will advise you on how to solve the problem as quickly as possible, or we will solve it for you.
For our Romance and Classics collections, we offer a lifetime warranty on the diamonds. For the Stars and DNA collections we offer a warranty of 24 months.
Do I need to pay import duty?
Yes, if you are ordering from a country outside the EU, you are obliged to pay import duty. The amount depends on the country you are ordering from. Please consult with your country's import laws for more details.