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Frequently Asked Questions

What if I need extra help or advice about my purchase?

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Diamond Consultations:

For assistance with any of our products, please call +31 20 679 1311; or you may request to speak with one of our diamond experts via enquires@royalasscher.com

As a complimentary service, a Royal Asscher representative will contact you to answer any questions that you may have or schedule an appointment by phone or in our Amsterdam store.

Is all Royal Asscher merchandise available for purchase online?

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Royalasscher.com features a limited but beautiful collection merchandise for online shopping. We continually add to our online merchandise offerings. If a specific piece is not available in your preferred ring size or gold colour, we are happy to create it for you.

Furthermore, if there is something specific you have in mind or want help with creating the perfect piece, we will be happy to assist you. Please email us at enquires@royalasscher.com or call us at +31 20 679 1311

Is it safe to order on royalasscher.com?

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Yes, it is safe to order on Royalasscher.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Does Royal Asscher offer resizing?

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Royal Asscher offers resizing for select items. Please contact Customer Service at +31 20 679 1311 or email us at enquires@royalasscher.com to learn more

How do I place an order on royalasscher.com?

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Ordering on royalasscher.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card details or other payment options. 
You may also order over the phone by calling +31 20 679 1311 during business hours or email us at royal@asscher.nl 

What payment methods does royalasscher.com accept?

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Royal Asscher currently accepts all major credit cards, ideal bank payments, and paypal. For information on bank wires or other alternate payment methods, please contact Customer Service at +31 20 679 1311 or email us at enquires@royalasscher.com

What is Royal Asscher doing about the problem of conflict diamonds?

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Royal Asscher is committed to sourcing our materials in an ethical and sustainable manner. The company has a long history of environmentally and socially responsible practices, and we believe that sourcing our precious materials responsibly is of the utmost importance.

Royal Asscher has a zero-tolerance policy towards conflict diamonds. We have taken vigorous steps to assure that conflict diamonds do not enter our inventory. Royal Asscher always buys from countries that are participants in the Kimberley Process.
Our rough diamonds are sourced from companies and nations compliant with the Kimberley Process; a joint global initiative to stop the flow of conflict diamonds.

The Kimberly Process requires participating governments to ensure that each shipment of rough diamonds is transported in a secure container and is provided with a unique number and government valid certificate (stating that the diamonds are conflict free). More than 70 countries participate, representing all nations with significant involvement in the diamond trade. All 70 importing countries agree not to accept rough diamonds without an approved Kimberley Process certificate.

There are numerous issues facing the global diamond industry as it evolves over time. The Asscher family holds positions on professional associations and as a company Royal Asscher has a policy of lobbying for human, social and environmental rights working with forward thinking colleagues in the industry.

Royal Asscher’s co-presidents are a member of the oldest diamond exchange in the world and thus also a member of WFDB - World Federation of Diamond Bourses, founded on September 17, 1890 in Amsterdam. This is the oldest diamond exchange in the world that represents the Dutch diamond trade.
Former president and current honorary chairman Edward Asscher is now the president of the World Diamond Council.
The World Federation of Diamond Bourses and the International Diamond Manufacturers Association passed a resolution at their Antwerp meeting in July 2000, creating the World Diamond Council. The resolution called for the newly formed WDC to include representation from the diamond industry itself and also from among countries where diamonds play a major economic role and from the international banking sector. The ultimate mandate for the World Diamond Council is the development, implementation and oversight of a tracking system for the export and import of rough diamonds to prevent the exploitation of diamonds for illicit purposes such as war and inhumane acts. Human rights activists refer to diamonds exploited in this way as “blood” or “conflict” diamonds.

The diamond industry does not condone the exploitation of diamonds for illicit or immoral purposes. Nor will it acquiesce to outside efforts to disrupt the importance that diamonds are to the established and emerging economies around the world. Rather it is the goal of the diamond industry, working through the World Diamond Council, to work openly and in partnership with the people of the world whenever and wherever such challenges occur.

The entire staff of Royal Asscher is fully aware of the Kimberley Process requirements. In addition, they are aware of government regulations and Royal Asscher’s policies to combat conflict diamonds. Our sales staff are encouraged to enter into discussions with interested customers about conflict diamonds and the role of Royal Asscher in preventing trade.

We also require our suppliers to ensure that they only supply goods that are manufactured under working conditions in accordance with international guidelines, especially the UN Universal Declaration of Human Rights and international labor conventions, in particular relating to child labor.

At Royal Asscher, all diamonds come with a Royal Asscher authenticity certificate. Royal Asscher clearly underlines our strict conflict diamond policy and we guarantee that every piece of Royal Asscher jewelry is ethically produced and 100% conflict free.Het Kimberly Process vereist deelnemende overheden om ervoor te zorgen dat elke verzending van ruwe diamanten in een veilige container wordt vervoerd en van een uniek nummer en overheidsgeldig certificaat (waarin wordt vermeld dat de diamanten conflict vrij zijn) voorzien wordt. Meer dan 70 landen nemen deel, zij vertegenwoordigen alle naties met significante betrokkenheid in de diamanthandel. Alle 70 invoerende landen gaan akkoord dat ze geen ruwe diamanten aannemen zonder een goedgekeurd certificaat van het Kimberley Process.

Thanks to international cooperation between governments, the diamond industry, retail jewelers and non-governmental organizations such as Global Witness and Partnership Africa Canada, tremendous improvements have been made in the fight against conflict diamonds. However, one diamond used to fund conflict is one too many, and constant vigilance is essential.

What is Royal Asscher doing with my information to comply with the GDPR (EU General Data Protection Regulation)?

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Royal Asscher has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do.

What shipping options are available on royalasscher.com?

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All orders with shipping addresses within the Netherlands and shipping address outside the Netherlands with an order value above EUR 1000 will be sent to you free of charge.

For any orders with a total value less than EUR 1000 we charge the costs of the transport companies. We prefer to work with UPS. You will receive a track & trace code as soon as your order has been shipped. When you are not at home you will receive a notification in the mailbox. In total, the package is offered to you three times.
In your shopping bag you can see exactly what the costs are per address. On average the shipping charges come to:

Shipments within the Netherlands are charged € 25,00 shipping costs
Shipments within the rest of the EU are charged € 50,00 shipping costs 
Shipments to the United States are charged € 50,00 shipping costs 
Shipments to Australia and New Zealand are charged € 75,00 shipping costs 
Shipments to rest of the world are cahrged € 70,00 shipping costs 

Regular Shipping:

When the product you ordered is currently in stock in our HQ it will be shipped within 4-5 business days. Items ordered together may not always ship together.

All our shipments are being shipped with UPS.
If for any reason this is not an option for your shipping location we will contact you and find another option to get the product to you safely. You will receive a confirmation by email with your tracking number on the day of the shipment.

We have taken precautions in our headquarters in line with local health authority and government guidelines to protect our customers and employees. As a result, you may experience delays in the processing and shipping of your order. Currently, next day delivery and express shipping are not available. Please note, at this time product availability may be limited.

Royal Asscher does not ship orders to post office boxes.
Royal Asscher is able to accept post office box addresses for your billing needs.

When Royal Asscher has the product aviable in their HQ we will be able to ship withing 5 business days.
When the product has to be produced the average leadtime is 4-6 weeks.

 

How do I return an order and how do refunds work?

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Royal Asscher processes your order carefully and makes every effort to ensure that you are satisfied with your order.

If the product does not meet your expectations, you have the option to terminate the agreement for a period of 14 days, with the exception of products that are personalized or custom made at your request. The period starts on the day of receipt of the product.

Return conditions:

  • The return request is submitted within 14 days of receipt
    Please call us at +31 20 6791311 or request a return by email: royal@asscher.nl
  • The product(s) are unused, complete, and undamaged (including the product box).
  • Return packages have to be send by registered mail to;
    KADM
    Attn CC department
    Tolstraat 127
    1074VJ Amsterdam
    The Netherlands
    The cost of the return is will be at your own expense.
    Royal Asscher is insured for shipments send back to us by registered mail up to $50,000.
  • We will refund the order amount as soon as possible, excluding shipping costs, within the maximum statutory period of 14 days after we have been informed of your decision and received the product.
    We will refund you with the same payment method with which the transaction was made.
  • Reporting of a damaged product must be reported within a maximum of two months after discovery. Royal Asscher will ensure the product will be fix the damage or send you a new product.
    If for any reason at a later stage you have a damaged product please contact us and we can send you a quote for fixing the issue and will ensure it gets done perfectly.
  • If import duty was paid on the order, this amount will also be refunded

How can I best maintain my jewelry?

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The brilliance of the diamond depends on the amount of light entering the stone and reflecting it back on the human eye. However, the smallest amount of grease on the surface of a stone can dull the reflection, even by the touch of a finger, leaving natural oil on the diamond.

You can bring your diamond jewelry to our stores to give your jewelry a professional cleaning. We then can also check whether the stones are safe in their settings and we can have any necessary repairs carried out. To keep your diamonds clean between visits, use our Royal Asscher cleaning kit or brush your jewelry in lukewarm soapy water with liquid detergent.

Avoid cleaning your sink when cleaning your jewelry. If you still want to clean your jewelry in the sink, make sure the stopper is on. If you use a brush, be careful; the diamonds may come loose from their settings if you handle the brush too roughly. If using hand lotion, wait at least 10-15 minutes before putting your rings back on.

Finally, store your jewelry well. Because diamonds are very hard, they can scratch other jewels and each other. When traveling, use a travel bag, which will keep individual pieces safe and separate.

Can I also contact Royal Asscher for maintenance and repairs?

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At Royal Asscher we try not only to advise and assist you well before purchasing your jewel, but certainly after your purchase. After Sales Service is very important to us. You can contact us with your questions and maintenance of your jewelry. In addition, we give a minimum of 1-year warranty on all maintenance that we perform.

We would like to point out that everything in life needs maintenance, so this also applies to your jewelry. It is therefore advisable to have your jewelry cleaned and checked by your specialist jeweler on average once a year. Of course, we can also make official valuation reports for insurance purposes.

Do I receive warranty on Royal Asscher products?

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The legal warranty applies to all items that you purchase from Royal Asscher. A legal guarantee means that a product is or must do what the consumer can reasonably expect from it. This warranty is without prejudice to the statutory rules regarding conformity and warranty. This warranty provision does not limit the legal rules. If you have a problem with a purchased product, you can register it with us at any time and we will advise you on how to solve the problem as quickly as possible or we will solve it for you.

Do I need to pay import duty?

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Yes, if you are ordering from a country outside the EU, you are obliged to pay import duty