Your online orders are delivered in perfect condition and are sent in luxurious packaging.
You will also receive a Royal Asscher authenticity certificate.
Your invoice is sent to you by e-mail. After your order you will receive an additional email with the estimated delivery time and the confirmation of your order. Average delivery time is 3-4 weeks.
Read more about the delivery options here (hyper-link).
It is possible to pay with the following means in our Webshop: Ideal, PayPal, VISA, Maestro, Mastercard, American Express, and Bank transfer.
We stand behind our craftsmanship and offer a complimentary lifetime warranty manufacturing defects on all engagement rings and jewelry pieces. This warranty includes any quality issues that arise only from a manufacturing defect.
This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweler other than Royal Asscher or one of its authorized retailers, will void the warranty.
If you believe your jewelry has a defect, please Contact Us (hyperlink) so that you may send it back to us for inspection where we may repair or replace your jewelry, as deemed appropriate and in alignment with this policy.